Frequently Asked Questions

When is check-in time?
When is the check-out time?
Where is the closest airport?
When are your office hours?
What if we arrive after hours?
What are the cabin amenities?
What should we bring?
What if I need to change or cancel my reservation?
How do we make payment for our rental?
What is the age required for renting a cabin?
What is the weather like in East Tennessee?
What time zone are you in?

When is check-in time?  top

Our check-in starts at 3:00pm. We try to have all cabins ready for check-in at that time. In rare occasions, circumstances beyond our control delay that check-in time slightly. But rest assured, you will be able to check into your cabin as soon as we know the cabin is clean and has been inspected.

Checkout time is 10:00am. In order to provide you with cabins that meet our standards, the housekeeping staff must have ample time to thoroughly clean each cabin between guests, therefore we must enforce our checkout time.

The closest airport is McGee/Tyson located just South of Knoxville, TN, and is approximately 45 miles from our office.

Our office is open Monday-Friday, 9:00AM-8:00PM and Saturday-Sunday, 9:00AM-6:00PM.

If you will be arriving for check-in after our office is closed, simply let us know and special arrangements will be made to accommodate your arrival.

All of our cabins are fully furnished with luxury amenities. All linens, bedding, pots, pans, dishes and utensils are provided for your convenience. We also provide a starter packet of paper products that includes toilet tissue, paper towels, dishwasher soap, shampoo/conditioner, lotion, and bath soap. These items are intended as "starter" items and will not be adequate for lengthy stays.

We suggest you bring along a few items to make your stay as enjoyable as possible. Since we only provide a starter packet of paper items we suggest you bring along an additional supply of toilet tissue, paper towels, dishwasher soap, shampoo/conditioner, lotion, and bath soap. We also suggest beach towels for use in the hot tubs. Since our area is in the mountains of East Tennessee the elevation causes us to have cool evenings… a jacket is suggested even in the middle of summer.

Moose Creek Crossing will refund the deposit if the named renter notifies us in writing 30 days prior to the scheduled arrival date. The $45.00 reservation fee is Non-Refundable. If less than 30 days see the Moose Creek Crossing Rental Agreement.

We accept Visa, MasterCard, Discover and American Express. (We do not accept personal checks at any time.) At the time of booking the first night and Non-Refundable $45.00 reservation fees are due. The remaining balance is due at check-in.

We will only rent to individuals over the age of 21. The person renting the cabin is the responsible party for all guests in the cabin and must be over the age of 21. Proof of age must be shown at time of check-in and anyone under the age of 21 will not be permitted to check-in.

Every season offers something different in the Smoky Mountains of East Tennessee. CLICK HERE to check the current temperatures in our area, as well as the averages throughout the year.

The entire Smoky Mountain region is on Eastern Standard Time and observes Daylight Saving Time when it is in effect. Check-in and check-out times, as well as our office hours, will be based on local time.